Global Delivery / Complimentary UK Shipping

Shipping & Return Policies

DELIVERY

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All orders will be dispatched within 48 hours. We use Royal Mail Signed for 1st Class service (approximately 1-2 working days) for all orders within the UK. If you are outside the UK please allow two weeks for delivery.

If we are unable for any reason to fulfil your order within this time period, then a member of our team will notify you the next possible delivery date by email.

UK

Signed for 1st Class

Complimentary shipping for all UK orders

Estimated 1–2 working days from despatch

Europe

Track & Signed

Postage £12.50

Complimentary shipping for all orders over £100

Estimated 3–7 working days from despatch

Other Countries

Track & Signed

Postage £12.50

Complimentary shipping for all orders over £100

Estimated 5–14 working days from despatch

 

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jcurelondon.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@jcurelondon.com and send your item to: JCure (UK) London LLP, Unit C9, Leyton Industrial Village, Argall Avenue, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Unit C9, Leyton Industrial Village, Argall Avenue, United Kingdom, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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